How we handle your information.

Who we are

This website is operated by Medicstar (UK) Limited, trading as InstantVitaLabs. Medicstar (UK) Limited is the pharmacy business behind the service. The registered pharmacy is Pelican Pharmacy, 405 Stockport Road, Timperley, Altrincham, WA15 7XR, which is registered with the General Pharmaceutical Council (GPhC). Our registration with the Information Commissioner's Office (ICO) reference is ZA241003. For any privacy queries, please contact us at contact@instantvitalabs.com.

What we collect

When you use our enquiry forms, we collect the details you submit, which may include:

• Your name
• Email address
• Telephone number
• Clinic or business name (where provided)
• Service or area of interest
• Any information you choose to include in your free-text message

Special category (health) data

Information about your health is treated as special category data under UK GDPR and is subject to stricter protection. Please avoid including detailed medical information in the free-text field of any enquiry form. If clinically relevant health information is needed later, we will collect it through an appropriate consultation with a suitable lawful basis in place.

Lawful basis

We process personal data on the following bases:

• Article 6(1)(b) — where processing is necessary to take steps at your request before entering into a contract (e.g. responding to a clinic enquiry).
• Article 6(1)(f) — our legitimate interests in responding to general enquiries and running our business.
• Article 9(2)(h) — where processing of health-related data is necessary for the provision of health or pharmacy services, under the responsibility of a health professional.

How we use and store it

Enquiries are received in our secure Microsoft 365 business email environment and may be logged in an internal system to manage and respond to them. Access is restricted to staff who need it to respond to your enquiry or provide the service. We do not sell your data, and we do not share it with third parties for marketing.

Retention

Enquiry records are kept only as long as necessary to respond and for a reasonable period of follow-up, after which they are deleted or anonymised. Records relating to pharmacy services are retained in line with applicable NHS and GPhC record-keeping requirements.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data (rectification)
• Ask us to erase your data where applicable
• Restrict or object to certain processing
• Withdraw consent, where processing is based on consent

To exercise any of these rights, email contact@instantvitalabs.com. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This site uses only essential cookies necessary for it to function, unless otherwise stated. Third-party services we link to (for example LinkedIn) may set their own cookies if you interact with them on their own domains; please refer to their respective privacy notices.

Changes to this notice

We may update this notice from time to time. Material changes will be reflected on this page with an updated revision date.